Help & Support
Return & Refund Policy
At Saroza Silk, we want you to shop with confidence. If there is any issue with your order, we are here to help.
Last updated: July 2026
When Can You Return a Product?
You can request a return within 7 days of delivery if:
- You receive a damaged product.
- You receive the wrong product.
- The color, design, or material is different from what you ordered.
Important: Unboxing Video is Required
To make a return request, you must record a clear video while opening the package.
The video should:
- Start before opening the parcel.
- Clearly show the package and the product inside.
- Be continuous without any cuts or edits.
Return requests without an unboxing video may not be accepted.
How to Request a Return
If you are eligible for a return, please email us at:
saroza.silk.customer@gmail.com
Please include:
- Your Order ID
- Your Name
- Reason for the return
- Photos of the product (if applicable)
- The unboxing video
Our support team will review your request and guide you through the next steps.
Have an account? You can also raise the request directly from My Orders — open the delivered order and choose Request Return.
Return for Personal Preference
If you want to return the product because:
- You do not like it,
- You changed your mind, or
- You no longer wish to keep it,
a flat ₹150 will be deducted from your refund to cover the return courier charges.
The product must be unused, unwashed, and returned with all original tags and packaging.
Refund Process
Once we receive and inspect the returned product, your refund will be processed.
- Refunds are completed within 7–10 working days after the return is approved.
- The refund will be sent through the original payment method or another suitable method, depending on your order.
Cash on Delivery Advance
Cash on Delivery orders are confirmed with an advance payment of ₹120 paid online at checkout. The balance is paid in cash to the courier on delivery. Choosing COD does not increase your order total.
This advance covers the cost of sending your parcel out and having it returned to us. Therefore:
- If you cancel before your order is dispatched, the advance is refunded to you in full.
- If you refuse to accept the parcel at the time of delivery, the advance is not refundable, as it covers the shipping charges we have already paid in both directions.
- If you accept the parcel and then raise an approved return, the advance forms part of what you have paid and is refunded along with the rest of your refund.
Returns That Cannot Be Accepted
We may not accept returns if:
- The product has been used, washed, or damaged after delivery.
- Original tags or packaging are missing.
- No unboxing video is provided for damaged, wrong, or different product claims.
- The return request does not meet the conditions mentioned above.
Need Help?
If you have any questions about your order or return, feel free to contact us anytime. We will be happy to assist you.
saroza.silk.customer@gmail.com